We are excited to announce that Central Animal Hospital is joining forces with Hillside Animal Hospital and Thompson Animal Medical Center to provide after-hours emergency service.
Starting on July 30, 2018, we three American Animal Hospital Association (AAHA) accredited clinics will start sharing after-hours emergency on a rotating schedule. This new arrangement will ensure that your pets will continue to have access to excellent after-hours emergency care.
Since all three participating clinics are AAHA accredited veterinary practices, you can expect the same high standards of care.
Who do you call?
You will continue to call Central Animal Hospital for your pet’s medical emergency. If your call is after regular business hours, you will reach a voicemail that tells you which clinic is on call and let you know their phone number.
When Central Animal Hospital is on call, the procedure will be the same as previous: you will leave a message for the doctor, and they will call you back.
Hillside Animal Hospital, located on W5706 State Highway 33 in La Crosse, will have a voicemail telling you which doctor is on call and then give you the cell phone number where they can be reached. Thompson Animal Medical Center, located on 4540 Mormon Coulee Road in La Crosse, has an answering service that will get all your information and relay it to the doctor.
If your pet’s after-hours emergency occurs when one of the cooperating clinic is responsible for taking the call, that doctor will arrange to meet you at the clinic from which they work.
How do you pay?
The cost of after-hours emergency care will be largely unchanged. The three cooperating clinics only have a slight variance in fees, so the cost difference will be minimal.
As always, payment is due at the time of service, and those fees will be payable to the clinic that sees your pet.
All three clinics accept cash, check, credit/debit cards, and Care Credit for payment.
What happens after your pet’s medical emergency?
Because this is a cooperative agreement between the participating clinics, your pet’s follow-up care and all the records of their emergency visit will be electronically transferred back to Central Animal Hospital when the clinic opens on the next business day. These records of their emergency visit will be uploaded into their medical file here and will be available for future reference.
If your pet needs recheck exams or additional follow up visits because of their emergency, those visits will be done at Central Animal Hospital.
It is important to us that your pets continue to have access to exceptional care, even when we are not open. Our colleagues at Hillside Animal Hospital and Thompson Animal Medical Center agree, and together we are committed to ensuring that we can continue to provide the best care possible.